Policy
A Legal Disclaimer
Disclaimer: The information provided on this website regarding our refund policy is for general informational purposes only and is subject to change at any time without prior notice. By purchasing from Rapha Bomb (a division of Osborne Salon Care), you acknowledge and agree to the terms outlined in our refund policy.
Due to the personal nature of our bath and body products and for hygiene reasons, all sales are final. We do not offer returns or exchanges unless the item you received is defective or damaged upon arrival. To be eligible for a replacement or refund in such cases, you must contact us within 7 days of receiving your order with photographic evidence and order details.
We reserve the right to refuse refunds or replacements if the product shows signs of use or tampering. Refunds, if approved, will be processed back to your original method of payment within 5–7 business days.
By purchasing through this website, you accept this disclaimer and agree not to dispute these terms.
If you have any questions, please contact us at support@osbornsaloncare.com
Return Policy
At Rapha Bomb, we take pride in the quality of our handmade, salon-grade pedicure bath bombs. Due to the nature of our products and for hygiene and safety reasons, all sales are final. However, your satisfaction matters to us, and we’re here to make things right if something goes wrong.
Damaged or Incorrect items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Email us at [insert email] with the following:
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Your order number
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Photos of the product and packaging
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A brief description of the issue
Once we verify the issue, we’ll send a replacement or offer store credit as appropriate. Refunds are granted on a case-by-case basis.
Cancellations
If you need to cancel an order, please reach out within 24 hours of placing it. After your order has been processed or shipped, we cannot cancel it.
Non-Returnable Items
Due to the personal and perishable nature of bath and body products, we do not accept returns or exchanges unless the item was defective or damaged on arrival.
Refund processing
If approved, refunds will be processed to your original payment method within 5–7 business days. Shipping costs are non-refundable.
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Note: Rapha Bomb reserves the right to refuse refund or replacement requests that do not meet our policy terms. We appreciate your understanding as we uphold cleanliness and quality standards for every customer.
For support, email us at support@osbornesaloncare.com and we'll be happy to help.